toyib Terms of Use

When you open an account on toyib, you agree to our terms which set out how we operate, what you can expect from us, and what we ask of you in return. These terms are not a marketing document—they describe our actual policies on account opening, deposits and withdrawals, bonus terms, dispute handling, and our jurisdiction notice so you understand where we operate and where our services are available.

Our terms exist to protect both you and us. They cover account eligibility, what happens if you close your account, how we handle your data, and what recourse you have if something goes wrong. We recommend reading them carefully before you register, and returning to them if you have questions about a specific policy or event.

This page walks through the key sections of our toyib terms so you understand the rules governing your account, your deposits and withdrawals, how bonuses work, and what happens if a dispute arises.

Account opening and eligibility

To open an account on toyib, you must be of legal age in your jurisdiction and not be restricted from using our services under local law. We ask for your email, phone number, full name, and identity document (Indonesian KTP, or equivalent). During verification, we confirm your identity and screen your details against fraud and sanctions databases. Verification typically completes within minutes.

Once verified, your account is active and you can deposit immediately. We do not require a minimum deposit, and we do not hold funds pending a wagering threshold before you can withdraw. Your account belongs to you alone—you cannot share login credentials, and we will close accounts we detect as shared or used fraudulently. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our English-speaking support team can help if you have trouble registering.

Deposits and withdrawals on toyib

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are instant—your balance appears in your account within moments. There is no minimum deposit, and we do not charge a deposit fee. Your funds belong to you at all times; we hold them in segregated accounts and do not use them for our operational expenses.

Withdrawals route to the same account type you used for deposit. If you deposited via mobile banking, you withdraw to local payment. If you used bank transfer, you withdraw to your bank account. Withdrawals are processed in order without arbitrary delay; settlement times depend on your payment partner. online payment and e-wallets typically settle within minutes; bank transfers may take one to two business days depending on the bank. We do not hold withdrawals on our side—once we send your request to your payment partner, the timeline is theirs.

Bonus and promotional terms on toyib

When we offer bonuses (deposit matches, free-play credits, or tournament prizes), each promotion comes with specific terms. We describe eligibility, wagering requirements, game restrictions, and claim deadlines in the promotion details. Bonuses are optional—you can decline them and play with your own funds. Once you claim a bonus, it is locked to that account and cannot be transferred or withdrawn separately.

We reserve the right to cancel or modify promotions, but we give notice before changes take effect. If you have questions about whether a specific bet counts toward a bonus requirement, contact our support team and they will clarify. We do not reverse bonus awards after play ends, but if we detect abuse (systematic exploitation of bonus terms), we may suspend your account pending investigation.

Account suspension and closure

You can close your account at any time by requesting closure in your account menu. We process closure requests within hours. Once closed, you cannot log in, but we retain your account history for audit and record-keeping purposes. If you have a balance remaining, we can withdraw it to your original payment method within one business day of closure.

We may suspend or close accounts if we detect fraud, non-compliance with our terms, breach of local law, or use of restricted payment methods. If we suspend your account, we will notify you of the reason and give you an opportunity to respond. Suspension is not permanent—it allows us to investigate. Once we resolve the investigation, we either reactivate your account or proceed to permanent closure with a full balance refund to your original payment method.

Dispute resolution and complaints

If you have a dispute with toyib—regarding a game result, a payout, a withdrawn bonus, or account access—contact our support team first. Provide details of the issue, relevant game IDs or transaction dates, and what outcome you are seeking. Our team will investigate and respond within 48 hours. If we cannot resolve it, we escalate to our dispute review team, which conducts a deeper investigation within seven days.

During Idul Fitri, Idul Adha, or other major holidays, response times may extend slightly, but we commit to acknowledging all complaints within 72 hours. If you are unsatisfied with our resolution, you can request independent arbitration, which we agree to submit to. The arbitrator's decision is binding on both parties. This process ensures disputes are handled fairly and transparently.

Data protection and security on toyib

We protect your personal data—email, phone, identity documents—using industry-standard encryption and access controls. Your data is stored on secure servers and backed up regularly. We do not sell your data to third parties. We share your information only with payment partners (to process deposits and withdrawals) and regulatory bodies (if legally required).

We use cookies and analytics to improve our toyib platform, but only for operational purposes (session management, fraud detection, performance monitoring). You can disable non-essential cookies in your browser settings without affecting core account functionality. If we suffer a data breach, we notify affected users within 48 hours and provide guidance on securing your account.

Game rules and game integrity

Each game on toyib (sportsbook, live dealer, slots, esports markets) has specific rules published in-app. Before you play, you can review payouts, odds, house edge, and any restrictions. All games use certified random-number generators or fair-play mechanisms audited by third parties. We do not manipulate results, and every game outcome is logged and auditable through your account history.

If you believe a game result is incorrect, report it to our support team with the game ID and time stamp. We investigate and provide a full explanation. If an error occurred on our side (e.g., a bug caused an incorrect payout), we correct it and adjust your balance. If the result is correct per the rules, we explain why and close the investigation. Liga 1, Piala Indonesia, and other tournament odds follow published rules without exception.

1. Register and verify your identity

   Provide email, phone, and KTP. Verification takes minutes.

2. Deposit via your chosen payment method

   Funds arrive instantly; no minimum or fee applies.

3. Play and manage your account

   Access sportsbook, live dealer, slots. Withdraw anytime.

4. Report issues to our support team

   Contact us for disputes; we investigate and respond within 48 hours.

Changes to our terms

We may update our toyib terms from time to time to reflect changes in law, platform features, or operational practice. When we make changes, we notify registered users via email at least 14 days before the new terms take effect. If you disagree with a change, you can close your account before the effective date. Continued use of toyib after the effective date means you accept the updated terms.

What you should know about using toyib

Our toyib platform operates under the terms described above. We are transparent about how we charge (no hidden fees on deposits or withdrawals), how we protect your funds (segregated accounts), and how we resolve disputes (investigation within 48 hours). We do not make guarantees about game outcomes—all games are games of chance or skill, and results are random or based on real-world events outside our control.

Remember that our services are available only where local law permits. Verify your jurisdiction before opening an account. If you have questions about any term, read our full terms on our Legal page or contact our English-speaking support team. We stand behind our commitments, and we ask you to use toyib responsibly and in compliance with your local laws.