toyib Casino & Sportsbook FAQ

Open a toyib account in four steps. First, visit our account registration pageenter a username, email, password, and mobile number. Second, we send a verification code to your email; confirm it. Third, upload a scanned copy of your Indonesian ID card (KTP) and a selfie for identity verification (KYC). Our verification team reviews these documents, typically within minutes. Fourth, once approved, select a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet bank transfer) and fund your account. Your balance appears instantly in your toyib wallet, and you can begin playing or withdraw anytime. If you need help at any step, contact our support team via live chat.

We require two documents for KYC verification: a valid Indonesian ID card (KTP — Kartu Tanda Penduduk) and a recent selfie holding your KTP. The KTP must be clear, unblurred, and show all text and the photo. The selfie must show your face and the ID card together, taken within the last 30 days. If you do not have a KTP (for example, if you are a recent resident of Jakarta, Surabaya, or Bandung), contact our support team to discuss alternative documents. We do not accept expired IDs or copies without the original photograph. Verification typically takes minutes, but during peak periods (e.g., after Idul Fitri or Idul Adha holidays) may take up to one business day.

toyib does not charge deposit or withdrawal fees. When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, the amount you enter is the amount that arrives in your toyib wallet. When you request a withdrawal, the full balance goes to your chosen payment method with no deduction. Bank transfers (local payment, online payment, e-wallet, mobile banking) may carry a small network fee depending on your bank, but toyib absorbs that cost. Settlement time varies: e-wallets settle instantly, bank transfers typically within one business day. We process all withdrawal requests in order, and we do not delay or hold funds on our side.

If a deposit fails, your money is automatically refunded to your payment method within one to two business days. Your toyib account balance does not change. If a withdrawal fails or times out, your balance is returned to your toyib account. Common reasons for failure include insufficient balance, network interruption, or a block from your bank or payment provider. Check your payment method's transaction history to confirm the status. If funds are missing or a transaction shows as "pending" longer than expected, contact our support team with your transaction ID. We investigate and provide a status update within one business day. For bank transfers during holidays (Idul Fitri, Idul Adha, or Imlek), settlement may take an extra day due to bank closures.

RTP stands for Return to Player. It is a percentage that describes how much a slot game pays back to players over a very large number of spins. For example, an RTP of 96 per cent means that over thousands of spins, the game returns an average of 96 cents for every rupiah wagered. The remaining 4 per cent is the house edge (the platform's profit margin). RTP is set by the game provider (e.g., Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and does not change based on how much you wager or how often you play. Higher RTP does not mean you will win more in your session; it is a long-term statistical average. Each spin is independent and random. We display RTP in the game details page so you can compare games before you play.

Bonus terms vary by offer. A typical new-account bonus offer includes a match on your first deposit (for example, a 100 per cent match up to a set limit) plus free spins on selected slot games. To claim, you deposit a minimum amount and the bonus is credited instantly. Before you can withdraw bonus funds or winnings from bonus play, you must complete a wagering requirement — for example, wagering the bonus amount five times across any game category. Bonuses apply only to eligible games; some games (like certain live-dealer tables) may not count toward wagering requirements. Bonuses expire after a set period if not used (typically 30 days). We display full terms on the bonus page at the time you claim. If a promotion is running during Piala Indonesia or Liga 1 matches, terms are posted in advance. Read the terms before claiming, and contact support if you have questions.

To request deletion of your personal data, contact our support team at [email protected] with your account email and a clear statement that you wish to delete your data. Include your username. Our privacy team acknowledges your request within two business days and begins the deletion process. We retain financial transaction records (deposits, withdrawals, wagers) for seven years to comply with anti-money-laundering (AML) regulations; these records are not deleted. However, personal identifying information (name, address, phone, identity documents) is securely deleted after the retention period, or sooner upon your request if there is no legal reason to retain it. Once deletion is complete, we send you a confirmation email. You cannot log in or recover your account after deletion.

Our support team handles English inquiries. Live chat is available during business hours (09:00–18:00 Indonesia Time, seven days a week). We respond to email inquiries at [email protected] within one business day. For legal or compliance questions, email [email protected]. We maintain accounts and game interfaces in English for all users. If you need support in another language, email us with details and we will do our best to assist or connect you with a team member who can help. We also provide guides and FAQs covering common topics in plain English.